PERFORMANCE EXCELLENCE

What is Performance Excellence?

Here is the definition provided by the Malcolm Baldrige National Quality Award Criteria.

The term “performance excellence” refers to an integrated approach to organizational performance management that results in (1) delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability; (2) improvement of overall organizational effectiveness and capabilities; and (3) organizational and personal learning.  The Baldrige Criteria for Performance Excellence provide a framework and an assessment tool for understanding organizational strengths and opportunities for improvement and thus for guiding planning efforts.

PE³ uses the Baldrige Criteria as a foundation to help companies achieve higher levels of excellence. The requirements of the Criteria for Performance Excellence are embodied in seven Categories, as follows:

1.       Leadership

2.       Strategic Planning

3.       Customer and Market Focus

4.       Measurement, Analysis, and
Knowledge Management

5.       Workforce Focus

6.       Process Management

7.       Results

The Criteria are built on the following set of interrelated Core Values and Concepts:

• Visionary leadership

• Customer-driven excellence

• Organizational and personal learning

• Valuing workforce members and partners

• Agility

• Focus on the future

• Managing for innovation

• Management by fact

• Social responsibility

• Focus on results and creating value

• Systems perspective
   

For a copy of the Baldrige Criteria for Performance Excellence go to… http://www.quality.nist.gov/Business_Criteria.htm